Università degli studi di Bergamo

The University of Bergamo is a dynamic public university in northern Italy, well integrated with the regional economy and closely connected to local industries and institutions. Founded in the 1960s, it has grown into a key educational and research center in Lombardy, with a strong international orientation and active participation in European projects and partnerships. Its departments span economics, engineering, law, humanities, and social sciences, fostering interdisciplinary collaboration and applied research.

Among them, the Department of Management, Information and Production Engineering (DIGIP) brings together expertise in management and information engineering, production systems, bioengineering, and related disciplines. With more than 80 faculty members organized into nine research groups, DIGIP maintains strong ties with industry and promotes multidisciplinary research, innovation, and technology transfer both nationally and internationally.

Within the department, the CELS research group focuses on the design and management of industrial plants, logistics systems, and integrated product-service solutions. The group has developed extensive expertise in operations and industrial services through national and international research projects and collaborations with companies. CELS also applies advanced modelling, simulation, and analytics techniques, including AI-based approaches, in both teaching activities and industrial projects. Furthermore, the group has gained experience in blended learning (mixing traditional and technology-augmented learning and teaching approaches) through participation in Erasmus+ projects. It is particularly recognized for its contributions to industrial services and operations management, notably through the ASAP Service Management Forum, an inter-university research center that promotes service culture and excellence in industry.

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Members of the team

Roberto Sala

Roberto Sala is assistant professor at the Department of Management, Information and Production Engineering of the University of Bergamo (Italy) where he is also member of the CELS Research Group on Industrial Systems Engineering, Logistics, and Service Operations. He received his PhD in Technology, Innovation, and Management at the University of Bergamo in 2021 with a thesis on data-driven decision-making processes to improve the maintenance service delivery. His research interests gravitate around data-driven decision-making, maintenance, Industry 4.0, and product-service systems. He has participated into multiple projects at Regional, National and European level in these research areas.

Giuditta Pezzotta

Giuditta Pezzotta is an associate professor at the Department of Management, Information and Production Engineering of the University of Bergamo. She received her PhD in Management, Economics and Industrial Engineering from Politecnico di Milano in 2010. Since 2006, her research is in the area of Product-Service Design and Engineering and Operations Management. From 2013 to 2015, she was technical coordinating a Research Grant funded by ABB related to the Engineering and Assessing Condition Based Maintenance Product-Service Solutions. She technically coordinated the ProSSaliC project (IRSES – EC Marie Currie action) and the DIVERSITY project (H2020 funded project) in the area of Product-Service Engineering. She is now senior scientist in the DigiFOF project (Erasmus+ KA2 project) focused on the development of competences for the factory of the future. In addition, she has scientifically and technically coordinated regional and industrial projects both in the area of Service Engineering and of production engineering. She is also involved in the activities of the ASAP Service Management Forum.

Fabiana Pirola

Fabiana Pirola is an Associate Professor at the Department of Management, Information and Production Engineering of the University of Bergamo (Italy) and Rector delegate for international research in the economic-technological area. She holds a master’s degree in Management Engineering and received her PhD in Logistics and Supply Chain Management at University of Bergamo. In 2008, she joined the International Logistics Program – Master of Engineering in Logistics and Supply Chain Management at MIT-Zaragoza Logistics Center in Spain. In 2010, she has been a PhD visiting student at the Bowling Green State University (Ohio, USA). Her research interests are Product Service Systems (PSS), service engineering and operations, mainly focused on data-driven services, and smart manufacturing, mainly focused on modelling and simulation. In these areas she has been involved in and coordinated several industrial and research projects, funded at Regional, National and European level, such as DIVERSITY (EU 2015-2018), SMART4CPPS (Regional, 2018-2021), DIGIFoF (EU 2019-2021), and BLISS (2022-2025). She is member of IFIP Working Group 5.7 and IFAC Working Group 5.1 and she has published more than 50 contributions in international & national scientific journals, book chapters, as well as international conference proceedings. She publishes and is regular reviewers of international journals such as Computers in Industry, Journal of Manufacturing Technology Management, CIRP Journal of Manufacturing Science and technology.

Matteo Zanchi

Matteo Zanchi is a research fellow at University of Bergamo (Cels group), from which he graduated in 2019 with a Master’s degree in Mechanical Engineering, with a thesis on the redefinition and reorganization of a company material handling logics through the use of Lean techniques. He started his collaboration with the group in 2020 through a scholarship for research activities, focused on the application of Lean logics in the construction field, with the collaboration of several companies in the area. His current activities focus on the study of how the adoption of lean management practices impact the learning process in digitalised production contexts.